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Frequently Asked Questions

Answers to the
questions that matter
before you fund care.

My Patient Fund™ is a new kind of infrastructure — sponsor-funded, closed-loop, and provider-direct. Here’s how it works, how funds and compliance are handled, and where the lines are drawn between what it is and what it isn’t.

The Basics

My Patient Fund™ is a closed-loop, provider-direct proof-of-payment rail. A sponsor — an employer, TPA, non-profit, foundation, or network — funds a dedicated account, authors its own rules, and My Patient Fund™ pays licensed providers directly while documenting every payment. It is not insurance, a bank, or a provider network. It’s the infrastructure that gets funded dollars to providers and proves they arrived.

No. It doesn’t underwrite risk, decide what care a person receives, or promise to pay under conditions. The sponsor authors the rules and funds the account; My Patient Fund™ is the neutral rail that pays providers and produces the proof. Any balance beyond what the sponsor funds remains the patient’s responsibility — by design.

No. Funds sit in an FDIC-insured FBO account held in the sponsor’s own name at a banking partner. My Patient Global never takes custody of, holds, or controls the money at any point.

No — and that’s deliberate. My Patient Fund™ doesn’t contract providers, negotiate rates, steer patients, or curate panels. It stays neutral so any licensed provider can be paid. Neutrality is the point, not a limitation.

“Covered” is insurance language — a conditional promise to pay. “Funded” means real dollars are placed in a dedicated account and paid directly to providers on a clean claim. It’s a structural guarantee rather than a policy promise.

How It Works

Providers submit a standard claim through the billing workflow they already use. On a clean claim, they’re paid 100% directly by EFT — no prepaid cards, and no percentage fees skimmed off the payment.

No. They bill exactly as they do today and are paid electronically. There’s nothing new to install and no special enrollment to complete.

My ID is a routing identifier — it tells a provider where to send the claim. It is not a payment card or a payment instrument, and no funds are stored on it. It simply connects a member to the right funded account.

Cards push money to the cardholder, get charged interchange fees, and carry no structural guarantee the dollars reach a licensed provider. My Patient Fund™ pays the provider directly by EFT against a validated claim — the money can only exit to care.

Any remaining balance is the patient’s responsibility. My Patient Fund™ isn’t insurance and doesn’t cover everything by default — the sponsor decides what it funds, and the rest is handled between patient and provider.

Funds & Accountability

In a dedicated, FDIC-insured FBO account in the sponsor’s own name. The sponsor funds it and authors its own rates and rules. My Patient Global never holds or controls the funds, and never authors coverage rules on anyone’s behalf.

A complete, real-time audit trail — every payment documented from claim to settlement and exportable for boards, funders, auditors, and regulators. Reporting shows financial data only (amount, date, service category, provider type); clinical detail stays between patient and provider.

Yes. My Patient Fund™ is the payment rail, so it complements those funding structures rather than replacing them — the sponsor decides how dollars are funded, and the rail moves them to providers with proof.

Compliance

Yes. My Patient Fund™ is built as a HIPAA-compliant proof-of-payment rail. Sponsors and administrators see financial data only; protected health information never surfaces in sponsor-facing reporting.

By what it deliberately avoids. It doesn’t underwrite risk, adjudicate coverage, contract providers, negotiate rates, or steer patients. The sponsor owns the rules; My Patient Fund™ is neutral infrastructure that pays and documents. For your specific plan, confirm treatment with qualified benefits counsel.

For a self-insured plan, every payment decision is a fiduciary act, and My Patient Fund™ was built with that in mind: segregated FBO accounts, financial-only reporting, and a complete audit trail for ERISA and DOL examination. Your plan’s counsel should confirm how it applies to your structure.

Getting Started

Self-insured employers, TPAs, non-profits and foundations, healthcare crowdfunding programs, and specialty and single-case-agreement networks — any organization that funds care and needs to prove dollars reached providers.

Reach out to My Patient Global to scope your use case and set up your funded account. Use the button below or contact us directly, and we’ll walk you through setup.

Still have questions?
Let’s talk through your use case.

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